Anti-Spam Policy
At Wood Working Machinery Hoses, we are aware of our responsibilities and we are share the
concern to protect all Internet citizens’ privacy rights. We vigorously oppose any kind of unsolicited
emailing (spam).
Wood Working Machinery Hoses does not allow anyone to use its services for the purpose of
sending spam. We refuse business from known spammers. If a current Wood Working Machinery Hoses customer uses our services
to spam anyone, his/her service contract will be voided without refund.
If a recipient calls our offices and requests to be manually removed from a
customer’s list, we will unsubscribe him/her from the customer’s account.
There are three ways by which a customer may violate this Anti-Spam policy:
1. By sending spam.
2. By not responding properly to an inquiry from a Wood Working Machinery Hoses staff member about the source of a
particular email list or email address.
3. By sending to a recipient that has previously unsubscribed from your account.
Wood Working Machinery Hoses may determine at its sole discretion whether a customer is
spamming. There are a number of factors Wood Working Machinery Hoses uses to determine it, including, but not limited to:
complaints sent to abuse report addresses, SpamCop reports, complaints sent to any of Wood Working Machinery Hoses’s
upstream providers, and evaluating a customer’s email statistics and recipient addresses. All decisions
made by Wood Working Machinery Hoses regarding a customer’s use of our service are final.
More info about Spam
Definition of Spam
Spam is unsolicited email sent in bulk. Any promotion, information or
solicitation that is sent to a person via email without his/her prior consent, where there is no
pre-existing relationship between the sender and the recipient, is spam.
Examples of Spam
1. Any email message that is sent to a recipient who had previously signed
up to receive newsletters, product information or any other type of bulk email but later opted-out by
indicating to the sender that they did not want to receive additional email, is spam.
2. Any email message that is sent to recipients that have had no prior
association with the organization or did not agree to be emailed by the organization is spam.
3. Any mass email campaign that is sent to a recipient without a way for
a person to opt-out or request that future mailings not be sent to them, is spam.
4. Any email message that does not have a valid email address in the From
Line is spam.
5. Any email message that contains any false or misleading information
in the header, subject line or message itself is spam.
6. Any email that says you can earn INR82,259.75s each week from home is spam.
7. Any email message that promotes an adult web site is spam, unless the
recipient has specifically requested information from that web site.
8. Any message that contains “ADV:”, “ADV ADLT:”, or “ADV ADULT” in the
subject is spam.
9. Any message that is sent to email addresses that have been harvested
off of web sites, newsgroups, or other areas of the Internet is spam.
10. Any message that is sent to email addresses that have been gathered
via “email appending”, also known as, e-pending, is spam. E-pending is the practice of merging a
database of customer information that lacks email addresses for the customers with a third party’s
database of email addresses in an attempt to match the email addresses with the information in the
initial database.
What is not Spam
1. An email message is NOT spam if the recipient in anyway requested
email be sent to them from the sender or the sender’s organization.
2. Anytime an organization sends a mass email message to one of its
customers, it is NOT spam provided that the organization offers a way for the customer to opt-out of
future mailings and that the customer did not previously opt-out.
3. An email message is NOT spam when sent to recipients who agreed to
receive information or promotions from a partner organization (as long as there is a clear opt-out option).
Any customer that sends spam is in violation of this Anti-Spam policy.
The Complaint Response Process
How we deal with complaints
Even though a customer may not be sending spam, complaints may still be
received by Wood Working Machinery Hoses from a customer’s recipients. It is Wood Working Machinery Hoses’s policy to respond individually
to every complaint, so that the complainant knows his/her address was not harvested, sold, rented, or
otherwise improperly added to a customer’s lists. The Wood Working Machinery Hoses Abuse staff takes the following steps
anytime a complaint is received:
1. Contact the Email Manager for the customer’s account with a Wood Working Machinery Hoses
Abuse Inquiry. This inquiry will ask the customer to confirm the email address source, in general, and
also to provide all specific information available regarding the particular email address in question.
Customers should respond within two business days of receiving an Abuse Inquiry from Wood Working Machinery Hoses. Failure
to respond to the Abuse Inquiry is in itself a violation of this policy. Failure to provide all
requested information about the email address in question is a violation of this policy. The customer may
not respond directly to the complainant without prior approval from the Wood Working Machinery Hoses Abuse staff.
2. The Wood Working Machinery Hoses Abuse team reviews the customer’s response and the
entire complaint and determines whether or not the customer is in compliance with this policy.
3. Wood Working Machinery Hoses will respond to the complainant. As long as the customer has
been adhering to this policy, Wood Working Machinery Hoses will simply respond to the complainant letting him know how he
opted in to receive emailings and reassure him that his email address has been unsubscribed from future
mailings. We carbon copy the customer on our response to the complainant.
4. Should the customer be found to be in violation of this policy, the
customer will receive a spam determination response from our Abuse team with specific information
related to the violation.
We need to make sure that we serve our customers in the best way possible.
Proper response to spam complaints is essential to ensuring our reputation with email providers all over
the world. If Wood Working Machinery Hoses is used to send spam or if we do not respond to spam complaints to inform the
complainants that they did indeed sign up for our customer’s emailings, then we risk tainting our
relationship with ISPs around the world and having our servers blocked by them. We are here to help our
customers maximize the effectiveness of their emailings, educate them as to the best email practices,
and help them to avoid spam complaints.
Required Elements on Every Mass Email
If Wood Working Machinery Hoses is used to transmit a mass email campaign as opposed
to single-recipient transactional email, the email message must contain:
1. Information on how the recipient joined the list
2. An unsubscribe mechanism, such as an unsubscribe link (for HTML
messages) or instructions to reply back with “unsubscribe” in the Subject line (for plain text
messages).
3. The sender’s postal address