Frequently asked questions

1. We already have strong freight forwarders; can Jet Freight still help me?

Yes, not only do we offer the services of our quality partners, but we can help manage your existing transportation network. At times, we may offer to blend in alternative options if beneficial.

2. What should I do if my shipment is delayed or lost?

We are sorry to hear that and will do our utmost to help you find a solution. For personalized handling of the problem, we suggest that you to send a message via the contact form or your Bato Team member immediately. Our team will get back to you as soon as possible and will do everything in their power to deliver the shipment.

3. Can you handle customs formalities?

Yes. Jet Freight has dedicated team to handle customs formalities and arranges customs brokerage service for all levels of intricacy. The service includes Customs document preparation and delivery, management of the clearance process, import document preparation, obtaining regulatory documents etc.

4. What is the average delivery time for shipments?

Delivery times can vary depending on factors such as distance, transportation mode, and service level, but it's always best to consult with the logistics company to get an accurate estimate. Just remember that unexpected events can sometimes cause delays, so it's good to plan ahead and be patient!

5. What are your hours of operation and customer service availability?

Our customer service representatives are available around the clock to answer any questions or concerns you may have.